Privacy Policy
NuvoPulse is operated by Nuvo Innovations and is designed to minimize the account data we collect. To create a standard NuvoPulse account, we require an email address and display name. We do not require a legal name, government-issued ID, date of birth, or home address to create a standard account. This Privacy Policy explains what limited information we collect, how we use it, who may receive it, how we protect and retain it, and how you can exercise your privacy rights, including any rights that may apply under your local law.
1. Information we collect
Account and profile data
We collect limited information needed to create and manage accounts, such as email address, display name, authentication identifiers, preferred language, workspace membership, invitation status, and account security events. Your display name can be a nickname, first name, business name, or other label; we do not require a legal name for standard account creation. Even with this limited model, email addresses and display names may still be personal information because they can identify a person.
Information we do not normally require
For standard account creation, we do not ask for a government ID, legal name, date of birth, home address, or full payment card number. Additional information may be processed if you choose a paid plan, contact support, submit an abuse report, or provide billing or tax details, but it should be limited to what is reasonably needed to provide the Service, manage billing, handle the request, or meet legal obligations.
Workspace and session data
When you create, host, or join a session, we may store data such as workspace identifiers, activity titles, slide content, quiz banks, survey settings, session codes, session roles, responses, comments, questions, votes, decisions, action items, attendance status, timestamps, and live presentation activity. The amount of personal information depends heavily on what workspace owners, presenters, and participants choose to include in activities and responses.
Media and imported content
If your plan allows it, we may store uploaded images, file names, image metadata, quiz imports, survey content, and other materials that you add to your activities or workspace library. NuvoPulse does not ask users to upload personal images by default, but uploaded images may contain personal data, confidential information, copyrighted material, or information about other people. Uploaders should only add media they are allowed to use.
Billing and transaction data
If a workspace uses paid features, our payment provider may process billing contact details, subscription status, invoices, Canadian tax information, payment method metadata, and transaction records. NuvoPulse does not store full card numbers on its own servers.
Device, usage, and support data
We may collect technical data such as IP address, device and browser information, locale, pages or features used, error logs, security logs, support messages, abuse reports, and diagnostic events needed to operate and protect the Service. If you contact support, you may choose what name or context to provide; please avoid sending sensitive information unless it is needed to resolve the request.
2. How we use data
Operating the service
We use data to authenticate users, manage workspaces, synchronize live sessions, display slides and results, store and serve uploaded media, collect responses, generate exports, enforce plan limits, send service notices, provide support, and maintain billing workflows.
Data minimization
We try to limit account and support information to what is reasonably necessary. Workspace owners and presenters should also avoid asking for sensitive personal information in questions, surveys, comments, or uploaded images unless they have the required notices, permissions, lawful basis, and safeguards.
Security and abuse prevention
We use certain data to detect misuse, investigate reports, protect accounts, prevent fraud, troubleshoot errors, enforce rate limits, scan or restrict uploads for security and abuse prevention, preserve evidence of abuse, and keep NuvoPulse reliable and secure.
Product improvement
We may use aggregated, de-identified, or privacy-preserving usage information to understand feature performance, improve onboarding, fix bugs, and make the Service easier to use. We do not sell personal data to data brokers or third-party ad networks.
3. Legal bases for processing
Contract and service delivery
Where European data protection law applies, we process many categories of data because it is necessary to provide the Service, create accounts, run sessions, manage subscriptions, and perform our agreement with you or your workspace.
Legitimate interests
We may process data for legitimate interests such as securing the Service, preventing abuse, improving product reliability, responding to support requests, maintaining business records, and understanding how the platform is used, provided those interests are not overridden by individual rights and freedoms.
Legal obligations and consent
We may process data to comply with legal obligations, tax rules, accounting duties, lawful requests, or dispute resolution. Where consent is the appropriate legal basis, such as for optional communications or certain cookies, you may withdraw consent where the product or law allows.
4. Workspace roles and participant data
Workspace owner responsibilities
Workspace owners and presenters decide what activities to create, what images or media to upload, what questions to ask, who to invite, whether responses are anonymous, and how results are used. In many situations, the workspace owner is the organization responsible for the session content, uploaded media, and participant response data.
NuvoPulse as service provider
When we process participant responses, uploaded content, and workspace materials on behalf of a workspace, we generally act as a service provider or processor for that workspace, while also acting as a controller for our own account, billing, security, analytics, and support operations.
Sensitive information
NuvoPulse is not designed to be a system of record for sensitive personal data, health data, government identifiers, financial account numbers, student records, children’s data, or other regulated information. Do not collect or upload that information through NuvoPulse unless you have a lawful basis, appropriate notices, permissions, safeguards, and any required agreements in place.
5. Data retention
Workspace and session data
Activities, sessions, and results remain available until they are deleted by the user, removed with the workspace, or retained longer for legal, billing, tax, security, backup, dispute, or technical reasons.
Media
Uploaded images and similar media remain available while they are kept in the workspace, subject to storage limits, plan rules, user deletion, and applicable removal rules. We may remove or disable access to media that appears to violate law, third-party rights, security rules, or these Terms. Deleted media may remain in backups for a limited period before routine deletion.
Support and audit data
We may keep technical logs, abuse reports, support messages, billing records, and security events for a reasonable period in order to resolve incidents, comply with legal obligations, enforce agreements, and protect the platform.
8. Your privacy rights
Access, correction, deletion, and portability
Depending on your location and role, you may request access to personal data, correction of inaccurate data, deletion, restriction, objection, portability, or a copy of certain data. Some requests may need to be handled by the workspace owner if they control the relevant session or participant data.
European privacy rights
If the GDPR, UK GDPR, or similar law applies, you may also have the right to object to certain processing, withdraw consent, restrict processing, receive information about processing, and lodge a complaint with your local data protection authority.
Verifying and responding to requests
We may need to verify your identity, workspace role, or authority before responding. We may decline or limit a request where permitted by law, such as when data must be retained for security, billing, legal, backup, or legitimate business reasons.
Contact
For privacy questions or rights requests, contact us through the Help Centre or at hello@nuvopulse.com. If your request relates to a workspace run by your employer, school, event organizer, or another organization, you may also need to contact that workspace owner directly. Please do not include sensitive personal information in your request unless it is necessary for us to identify and resolve the issue.
This document was last updated on May 27, 2026. Questions? Contact us at hello@nuvopulse.com